FAQ
Everything you might ask.
How far in advance should I book?+
2–4 weeks is ideal for weekends and month-ends. We regularly accommodate same-week bookings during quieter periods.
Are you insured?+
Yes — Goods in Transit and Public Liability insurance are in place on every move. A copy of the current policy schedule is available on request before you book.
Do you pack for us?+
Yes. Full pack, part pack (fragiles only), or DIY with our materials. Just let us know when quoting.
What happens if it rains?+
We move regardless — floor protection, waterproof covers and blanket wrapping keep everything safe and dry.
Do you handle pianos or safes?+
Yes. Our crews handle heavy and awkward items including upright pianos, safes up to 500kg and pool tables.
How do you calculate the price?+
Volume, distance, access (stairs, lifts, parking) and any extras. We'll always quote a fully-loaded price — never a per-hour surprise.
Do I pay a deposit?+
No deposit is required for local moves. A 10% deposit may be requested to hold the date on long-distance or specialist jobs — refundable up to 48hrs before.
What if my move is delayed on the day?+
We build buffer into our schedule. If completion moves by a day, we work with you at no extra cost.