Our Process
Eight quiet, deliberate steps —
from first call to final handshake.
Most removals feel improvised. Ours don't. Every Hausline move follows the same documented eight-step process — so you know exactly what happens, and when.
Step 01 — Enquiry
A conversation, not a quote form.
You tell us what you're moving, where and when. We listen properly — no scripts, no upsell. Most calls take under six minutes.
Available 7 days · Usually within the hour · Zero obligation
Step 02 — Survey
Video or in-home walkthrough.
A senior mover surveys your home — in person or via a guided video call — noting access, fragile items, disassembly and parking. You see the plan before you pay a penny.
Fixed-price quote · Written inventory · No day-of surprises
Step 03 — Booking
Your date, locked and confirmed.
We confirm your date in writing — no deposit for local moves; a 10% deposit may apply on long-distance jobs. You receive a written confirmation, a named coordinator and a direct line — not a call centre.
Named coordinator · WhatsApp updates · Free rescheduling
Step 04 — Packing
Museum-grade materials, methodically labelled.
The day before (or morning of), our packing crew wraps, boxes and labels every item by room. Fragile pieces get bespoke crating. Nothing is thrown into a box.
Acid-free tissue · Room-coded labels · Full inventory sheet
Step 05 — Home protection
Floors, corners, banisters — all shielded.
Before a single box moves, we lay floor runners, corner guards and door protectors. Your home leaves the day in the same condition it started.
Runners on every floor · Corner armour · Doorframe pads
Step 06 — Transit
GPS-tracked, load-locked, fully insured.
Our Luton vans are load-locked, air-ride suspended and tracked live. You get a link to follow the van in real time — because waiting shouldn't mean wondering.
Live GPS link · Goods-in-Transit insured · Air-ride suspension
Step 07 — Unpack & place
Beds built. Kitchens stocked. Kettle on.
We don't just dump boxes in the hallway. Furniture is reassembled, beds are made, kitchens are unpacked to your plan. You walk into a home — not a warehouse.
Beds built · Kitchen unpacked · Packaging removed
Step 08 — The handshake
A final walk-through, then we're gone.
Your coordinator walks the home with you, checks the inventory, answers questions and hands you a 30-day aftercare number. Two days later, we call to check in.
Written sign-off · 30-day aftercare · Follow-up call
Written guarantees
Three promises in writing.
A founder replies personally, usually within the hour between 7am and 9pm — every day of the week.
Anything damaged in transit is repaired or replaced within 14 days. Full stop.
The quoted price is the paid price. No fuel surcharges, no stairs fees, no surprises.
Ready when you are
Start with step one.
Get an instant estimate in under two minutes — or book a video survey and we'll walk you through the plan personally.